Manage Billing and Invoices

Don’t respond to it! Visit the UPS.com Protect Yourself from Fraud and Scams page to learn best practices to help avoid fraud.

If the message says funds are required for package delivery, remember only a few packages require money for delivery: Collect on Delivery (COD) packages and import packages with duties or taxes due. Tracking your package is the safest way to see if any fees are due.

You can learn more about how UPS costs & rates are calculated with our Daily Rate & Service Guide. Refer to page 116 for a list of the most common value-added services and charges you might find on your invoice. If you still have questions, call the billing support phone number printed on your invoice.

The two most common reasons UPS bills a customer who does not have an account are:

1. We delivered a package to you that had import duties and taxes that you are required to pay.
2. You shipped a package on UPS.com and paid using your credit card or PayPal account, and there are adjusted shipping charges that need to be paid for that package.

If you received an invoice that does not seem to be covered by one of these scenarios, you may call the billing support number printed on your bill for more information.

The UPS Terms and Conditions of Service specify that when you ship a package you must electronically send us information about the package that we call "PLD" for Package Level Detail. If PLD is not received by UPS, a processing fee is applied.

If you have been billed a missing PLD fee for a package you do not recognize or do not believe was shipped by your company, please call the billing support number printed on your bill.

The easiest way to avoid late payment fees is to enroll in the UPS Billing Center so you receive your invoices electronically, avoiding days in transit for postal delivery. Paying your invoice electronically (either in the Billing Center or with our Pay Now feature) will also eliminate days required to deliver and manually process your check.

Most packages are billed after they are delivered, so they don't always show up on your bill the same week that you shipped them.

Log in to the UPS.com Protect Yourself from Fraud and Scams page and click the Email UPS button.

Packages covered by the UPS Service Guarantee may be eligible for a Guaranteed Service Refund (GSR) when delivered late. The payer may request a GSR in the Billing Center on the Dispute & Refund History page. If you do not have a UPS account, or are otherwise unable to enroll in the Billing Center, you may request a GSR by calling 1-800-PICK-UPS (1-800-742-5877).

If your incentives/discounts were provided to you by a UPS sales executive, please contact sales about the issue. If you obtained your discounted rates using the self-service portal on UPS.com, please contact the billing support number printed on your invoice to request an adjustment.

You may dispute a charge in the Billing Center. Simply locate the charge you believe is incorrect then click Dispute in the Actions menu. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you may dispute a charge by calling the billing support phone number printed on your invoice.

This can be resolved by submitting a dispute in the Billing Center and selecting "incorrect account billed" as your dispute reason. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice with the mis-billed charge is not available in the Billing Center, you may request a correction by calling the billing support phone number printed on your invoice.

You may dispute a charge in the Billing Center. Simply locate the charge you believe is incorrect then click Dispute in the Actions menu. Refer to the Billing Center Help & Support Center for detailed instructions.

If the invoice you need to dispute is not available in the Billing Center, you may dispute a charge by calling the billing support phone number printed on your invoice.

The best way to ensure continued service within the UPS Billing Center is to proactively work with the administrator to assign a backup or secondary administrator. The Billing Center supports multiple administrators, so we strongly encourage you to assign administrator rights to more than one user.

Sometimes, however, an administrator will leave the company unexpectedly. When this happens, you may contact the UPS.com Technical Support team at 1-877-289-6418. Before calling, the previous administrator’s UPS.com Username and email address, as well as the UPS.com Username and email address of the individual who will become the new administrator.

The payment terms for some UPS accounts do not allow for invoices to be paid using a credit card. In such instances, the Billing Center will permit payments with your bank account (ACH) or a debit card.

If you feel you need to have your account payment terms changed to allow credit card payments, contact the UPS sales executive responsible for your account. If you do not have a sales executive assigned, you may contact the billing support phone number printed on your invoice.

Enrolling one or more UPS small package or UPS Supply Chain Solutions^® accounts takes just a few minutes. Here is what you'll need:

First, you will need to make sure you have a Username (and password) to login to UPS.com. Sign up here if you don't already one.

Next, you need a recent invoice for the account you want to enroll. The invoice must be one of the last three billed to your account and cannot be older than 45 days. During enrollment, you will be asked to provide several pieces of information from that recent invoice so we can make sure you are an authorized user of the account.

• Account Number
• Invoice Number
• Invoice Date
• Amount Due
• Control ID (a security code printed near the top-right corner of the first page)

Make sure to enter each value exactly as shown on the invoice. Once you’ve done so, you will be enrolled and have access to the Billing Center.

Enroll Now

Note: Only one person may enroll an account in the Billing Center. If someone else at your company has already enrolled the account, you may contact that person and they can add you as an authorized Billing Center user for the account.

The 250-column CSV invoice is a standardized UPS Billing Data format that is primarily used by UPS customers to import billing data into their accounting systems and databases. This format omits column headers so that it can be more easily imported into those systems. For details about the 250-column UPS Billing Data format, please download our Billing Data Dictionary. And if you'd like to insert column headings into the CSV file, you can download the header row from the Billing Center Help & Support page.

Note: Many customers find the 32-column summary CSV invoice to be a better alternative to the 250-column format. While a little less detailed, it includes all the same charges and can be easier to use.

Some invoices are labeled as 'Not Payable Online' in the UPS Billing Center due to the way the account has been set up. The most common examples are accounts that have been set up on a consolidated payment plan (multiple accounts that are billed together and must be paid together) and accounts that have been set up to automatically debit your credit card or bank account.

If your invoices are labeled 'Not Payable Online' and you prefer to pay future invoices in the Billing Center, contact the UPS sales executive responsible for your account. If you do not have a sales executive assigned, you may contact the billing support phone number printed on your invoice.

Only UPS Supply Chain Solutions invoices billed after your enrollment date are available in the UPS Billing Center. Any invoices billed prior prior to enrollment were mailed to your billing address and can be paid using the remittance details printed on the invoice.