Simplify your returns, reduce costs, and boost customer loyalty with our powerful returns management solution.
Explore Happy ReturnsOpen the link in a new windowFind A Happy Returns LocationOpen the link in a new windowHappy Returns is the answer to streamlined returns: simplify the process for both you and your customers with a nationwide network of drop-off locations and efficient reverse logistics solutions.
Reduce shopper frustration and boost foot traffic across all your retail locations by accepting returns for any of your brands effortlessly.
86% of shoppers choose the hassle-free drop-off at nearly 8,000 locations, including 5,000 The UPS Store® retail locations.
The verified returns process refunds shoppers , consolidates shipments, and tracks precisely—streamlining operations and slashing expenses.
How does Happy Returns work?
Start your return or exchange on the retailer's website, or check out a list of participating retailers here.
Bring your items to a Return Bar® location of your choice: The UPS Store® retail locations, Ulta Beauty, Staples, or Giant Eagle.
Refunds, exchanges, and store credit are initiated immediately, and many Return Bar® locations offer an in-store coupon.
Helping e-commerce merchants retain revenue, provide exceptional return experiences and increase loyalty.
Learn what’s new in returns and how they can be part of your reverse logistics strategy.
Find SolutionsOpen the link in a new windowSometimes orders just need to go back – UPS makes returns fast and convenient.
What’s the StoryOpen the link in a new windowRetailers using the Return Bar® initiate refunds instantly. However, the refunded amount may take up to seven business days to reflect in your account, depending on your financial institution. For more information, please contact the merchant from which you purchased the items.
To change your drop-off method, simply refer to the “Return Started” email you received from Happy Returns. Within this email, you’ll find an option to modify your drop-off method. Follow the prompts to select a different location or return option that better suits your needs.
Just bring your item(s) and the QR code sent to your email. No need for packaging or a label. If you haven’t received your QR code, please check your spam folder.
Happy Returns enhances customer loyalty and revenue retention by providing a seamless, hassle-free return experience, which is a key factor in maintaining customer satisfaction. With our convenient Return Bar® locations and instant refunds, shoppers are more likely to return to your brand for future purchases.
Yes, the Happy Returns Return Bar® Service is portal agnostic, allowing retailers to use our return portal and software or integrate with their own return portal to offer shoppers seamless, box-free, label-free returns at thousands of locations nationwide.
Happy Returns employs exclusive, patent-pending item scanning and verification technology at drop-off, along with fraud monitoring across our Return Bar® Network. This helps secure your returns, helping to reducing the risk of fraudulent activities.