WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE?
Below we list the different types of cookies and similar technologies that are used on the Site. To the extent any personal information is collected through cookies, our Privacy Policy applies and complements this CST Policy.
Functional Cookies. Functional cookies enable you to navigate the Site and to use its services and features. They collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features.
Personalization Cookies. These cookies remember information regarding your use of the Site so that we can personalize your experience when you interact with us and serve promotional and other targeted information and experiences to you.
Research Cookies. Cookies used to generate and monitor survey participation and invites.
Social Cookies. Social media cookies collect information about social media usage and are used to better generate, target, and deliver marketing communications via social networks.
Analytics Cookies. Analytics cookies collect information about your use of the Site, including the content on which you click while browsing the website, IP addresses, and UPS.com usernames, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site.
Google Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Advertising Cookies. Advertising cookies are set to display targeted promotions or advertisements based upon your interests or to manage our advertising. These cookies collect information about your activities on this Site and other sites to provide you with targeted advertising.
Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Site, measure the success of our marketing campaigns, and compile statistics about usage of the Site and response rates. These are used within UPS email notifications, as well as for sharing information with 3rd party marketing partners.
Browser or Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. We use this information to ensure that the Site functions properly.
Physical Location. We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content, such as automatic UPS Access Point location searches. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
Device Fingerprinting. In order to be able to offer you content that we believe may interest you based on your activity on the Site, determine usage patterns, provide customer service and support, improve the performance and design of the website, handle complaints and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
- Number of visits
- Last visit
- First visit
- External IP address
- Internal IP address
- Screen resolution
- Geolocation (latitude/longitude based on IP address)
- Device performance benchmark
- Device bandwidth benchmark
- Device user-agent (browser type, version)
- Device capabilities (Modernizer string for browser capabilities)
- Device operating system
- Device plugins installed
- Browser language
- Flash enabled or disabled
- Device time on file
- Keywords used if coming from search engine
- Pages visited
- Length of visit
- Referral page
- Mouse cursor position
- Mouse clicks
- Page scroll position
- The content on which you click while browsing the website
- UPS.com username
- Enrollment status for additional products and services affiliated with your UPS.com username, including My Choice for Business, My Choice Consumer Hub, and UPS Shipping Accounts
Session Replay. We may use session replay tools that allow us to view a simulation of your browsing session based on button clicks, mouse movements, scrolls, window resizing, touches (on mobile) keystrokes, page navigation, page source, page ID, and error messages. These tools are provided by third parties and will be used for troubleshooting purposes, customer support, or to improve the performance and design of the Site.
