UPS InfoNotice^®

Sorry, we missed you. Your driver left a UPS InfoNotice because their first attempt at delivering or picking up your package was unsuccessful.

How To Read a UPS InfoNotice

The notice your driver left can help steer you in the right direction to getting your package where it needs to go.

1. Track Your Package
Before you do anything else - track your package. This will help you determine the next steps to take.
2. Find Delivery Details
Any items selected can tell you where your package may be, or when we’ll attempt to deliver it again. If your package has been redirected* or has delivery requirements**, your driver will leave you a note here.

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Pick Up Packages on Your Time

Reroute packages to a UPS Access Point^® location to pick them up at your convenience.

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What Does My Tracking Status Mean?

Here’s a list of common tracking statuses to help you understand where your package is.

View Tracking Statuses

More Information on UPS InfoNotice

Delivery Attempt Information

UPS delivery days include Monday-Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender.

To prevent your package from being returned or to make alternate delivery arrangements, track your package. If you want to pick up your package at a UPS Customer Center, your request must be received by 5 p.m.

*Redirected to a UPS Pickup Location

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s “Awaiting Customer Pickup”. When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package.

In order to pick up your package from a UPS Access Point location, bring your government-issued photo ID and your tracking number. If someone else is picking it up for you, they should provide the InfoNotice or release form.

*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to pick up your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

** Collect on Delivery (C.O.D. Requirements)

This means that your parcel has a Collect on Delivery payment due. In order to receive the parcel, pay your driver the required C.O.D amount. Our drivers are now equipped with devices allowing electronic payment to enable cashless transaction. Recipients can pay the driver at the time of the delivery with credit or debit card. If the box “Cash only” is checked, we were instructed by the sender to accept cash only. You can also prepay C.O.D amount via our online platform. We will communicate online payment link to you as long as the shipper has provided your contact details.

UPS InfoNotice®