My shipment says it has been delivered, but I cannot find it. Where is it?

Your driver always looks for a safe and protected place to leave your parcel. You can see a photo of the exact delivery location on ups.com/track . If you still cannot find the parcel, check with a household member, concierge or a neighbour who may have received it for you. If not, contact the seller to start a claim. Learn More About Filing a Claim

Tracking Support

Q: My shipment says “Out for Delivery.” What time will I get my parcel?

Generally, our drivers can deliver as late as 7 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a parcel that shows a status of "out for delivery," we will try another delivery on the next business day.

Q: Where do I find the latest information on the location of my parcel?

Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates. Track a Parcel

Q: How late will UPS deliver?

UPS Standard parcels are generally delivered anytime Monday through Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. While standard parcels cannot be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

Q: Can my parcel be delivered even though I am not available to collect it from the driver?

Yes. On some occasions, UPS drivers can deliver a parcel at a private location without you needing to collect it directly from them. In this case, the driver will take a Delivery Photo of the parcel(s) they have left in a safe location at your delivery address. This is possible only under strict conditions that determine the type of parcels, geographic areas, and eligible delivery locations.

Get helpful information on your package’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Where’s My Package?

We have answers for all your questions. Let’s check off all the boxes to find out where your shipment is.

My Driver Left a UPS InfoNotice. Now What?

Your driver left a notice because we missed you the first time around. Here’s what to do next.
Learn About Your UPS InfoNotice

What Does My Tracking Status Mean?

We put together a list of common tracking statuses to help you understand better where your package is in its journey.
Tracking Statuses Explained

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