UPS InfoNotice^®

UPS delivery days include Monday-Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender. 

To prevent your parcel from being returned or to make alternative delivery arrangements, track your parcel. If you want to collect your parcel from a UPS Customer Centre, your request must be received by 7 p.m.

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point^® location near your home, where your parcel will be held for you to collect for 7 calendar days. After 7 calendar days, your parcel will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your parcel to confirm parcel location and that it’s ‘Awaiting Customer Collection’. When you track your parcel, you can also view the operating hours (weekend hours are available) and a map of where you will collect your parcel. 

In order to collect your parcel from a UPS Access Point location, bring your government-issued photo ID and your tracking number. If someone else is collecting it for you, they should check our additional identification requirements.

*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to collect your parcel, your shipper will provide the code directly to you. The parcel release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

Only cheques are accepted unless the ‘cashier’s cheque or bank order only’ box is selected on the front of this notice. If this box is selected, UPS has been instructed by the sender to accept only these methods of payment, payable to sender.