You’ve got questions, we’ve got answers.
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsFrom deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsWe can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimUse the phone numbers and email below to access the help centre that best fits your need.
Monday - Friday: 7 a.m. to 7 p.m.
Saturday: 8 a.m. to 5 p.m.
+49 (0)69 66 40 50 60
(only in German, local rate)
Or by email: CustomerServiceDEEN@ups.com
Monday - Friday: 9 a.m. to 12 p.m.
+49 (0)69 66 40 50 70
(only in German, local rate)
Or by email: defcr@ups.com
Monday - Friday: 8:30 am to 6 p.m.
(only in German, local rate)
Or by email: CustomerServiceDEEN@ups.com
Important note: When contacting us by email, please include your UPS customer number or tracking number in the subject line so we can help you as quickly as possible (Mon-Fri answer within 24 hours). Please send a separate email for each issue to allow us to process your case efficiently.
Trade Registry: Neuss
Trade Registry Number: HR A 5119
VAT Number: DE 812321109
UPS EORI number: DE2443147 0000
AEO authorisation number: DE AEOF 100492
Reporting Process for the Act on Corporate Due Diligence Obligations in Supply Chains (LkSG)
