Change a Delivery

Some shippers restrict the ability to change your delivery.

If you missed a delivery, you received a UPS InfoNotice^® letting you know that your driver was unable to deliver your parcel.  This notice can help steer you in the right direction to getting your parcel where it needs to go. 
 
You can also use your UPS InfoNotice number online to request a hold on eligible parcels. In addition, My Choice members can use the Delivery Planner to request a hold.

Learn more about UPS InfoNotice

You can request delivery changes online through your shipping history and the tracking page, WorldShip^®, UPS CampusShip^®, or Quantum View^®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.

Sign Up for UPS My Choice

You can provide your special accommodation and disability instructions by clicking ‘Change delivery’ on your delivery status email notification. Following that, please select ‘Provide access', “leave at instructions” or special accommodations. Once special accommodations slider is set to yes, you can enter additional delivery instructions. ‘Knock louder and need more time’ will be set as default instructions and you can edit them in the text box.​

If you haven’t received an email notification, you can register for UPS My Choice and indicate your needs through the portal.