UPS Tracking Support

Track your shipments, get help understanding their journey and make the changes you need.

Track a Package

Support for Every Tracking Status

Understand Tracking Status

We put together a list of common tracking statuses to help you track your package and better understand where it is in its journey.

Tracking Statuses Explained

What to Do About a Delivery Notice

Your UPS driver left a delivery notice because we missed you the first time around.

Here’s What to Do Next

Change a Delivery

Reroute, hold or cancel your delivery so we can get it to you when and where you need it.

See Delivery Change Options

See why a shipment may be held in customs and learn how to pay duties, taxes and import charges.

Understanding Customs

Avoid Missed Deliveries

Get alerts on incoming packages and photo proof of delivery, or reschedule multiple packages at the same time.

Go to UPS My Choice

File a Claim

If your package is damaged, has gone days without a scan or says delivered but you can’t find it, file a claim. We’ll investigate and see how we can make it right.

Start or View a Claim

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Track Your Package On-The-Go

Download the UPS App to get delivery updates on your phone and track your packages in real time.

Download for iOS

Download for Android

FAQ

My shipment says “Out for Delivery.” What time will I get my package?

Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.

If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.

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Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Package

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How late will UPS deliver?

UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

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My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim.

Learn More About Filing a Claim

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What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

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I received a text/email/phone call from someone claiming to be UPS. What should I do?

First of all, don’t click on any suspicious links.

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

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How can I get photos of my deliveries?
Photos can be viewed in the delivery confirmation email, auto notifications, UPS.com tracking page or on the UPS My Choice® dashboard.
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My shipment says “Out for Delivery.” What time will I get my package?

Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.

If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.

Where do I find the latest information on the location of my package?

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.

Track a Package

How late will UPS deliver?

UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

My shipment says it’s been delivered, but I can’t find it. Where is it?

Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim.

Learn More About Filing a Claim

What do tracking numbers look like?

UPS tracking numbers appear in the following formats:

1Z9999999999999999
999999999999
T9999999999
999999999

UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:

Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries

UPS Mail Innovations Tracking Numbers

You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.

UPS Mail Innovations tracking numbers appear in the following formats:

United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN

This indicator is made up of the following three components:

MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

I received a text/email/phone call from someone claiming to be UPS. What should I do?

First of all, don’t click on any suspicious links.

A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.”

A real UPS email will come from:

accountconfirm@ups.com,

mcinfo@ups.com,

pkginfo@ups.com,

customer-notifications@ups.com,

auto-notify@ups.com,

emailinfo@ups.com,

invoice-notification@ups.com,

UPSAdministrationSupport@ups.com,

donotreply@ups.com.

A real UPS text will come from 75137.

If they’re asking you to pay for a package, track it first and select “pay now.”

If they’re asking you to pay a bill, log in to the billing center and select “pay now.”

If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.

How can I get photos of my deliveries?
Photos can be viewed in the delivery confirmation email, auto notifications, UPS.com tracking page or on the UPS My Choice® dashboard.