Update: Due to recent changes to United States de minimis regulations, international shipments to the United States may experience delays. Effective October 2, 2025, and until further notice, the money-back guarantee (also known as the UPS^® Service Guarantee) is suspended for all international UPS deliveries to the United States.

The UPS^® Service Guarantee will remain active for the below domestic and international services:

Domestic

• UPS 2 Day Air A.M.^®
• UPS Next Day Air^®
• UPS Next Day Air Saver^®
• UPS Next Day Air^® Early

International (Update: Effective October 2, 2025, the UPS Service Guarantee does not apply to any shipments to the United States, including for the services identified below.)

• UPS Worldwide Express Plus^®
• UPS Worldwide Express^®
• UPS Worldwide Express NA1^®
• UPS Worldwide Express Saver^®
• UPS Worldwide Saver^®
• UPS Worldwide Express Freight^® Midday
• UPS Worldwide Express Freight^®

Until further notice, the guaranteed delivery time for UPS Next Day Air Saver^® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

The UPS Service Guarantee remains suspended for all other UPS^® shipments and services not specified in the above sections, from any origin to any destination.

For your convenience, The UPS Store^® and UPS Access Point^® locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice^® service which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.

Update: Due to the situation in Ukraine the following UPS services have been temporarily suspended:

• All international shipping services to and from Ukraine
• All international shipping services to and from Russia
• All international shipping services to and from Belarus

Packages in transit that cannot be delivered will be returned free of charge to the sender where possible.

Effective October 18, 2021 and until further notice, UPS is making the following operational adjustments: Delivery commitment times for UPS Next Day Air^® destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.