Operational Adjustments
Update: Effective October 18, 2021 and until further notice, UPS is making the following operational adjustments: Delivery commitment times for UPS Next Day Air® destined to residential locations with a typical delivery time of 10:30 AM will be extended to 12:00 PM. Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.
Suspension of Service Guarantee
Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
The UPS Service Guarantee has been reinstated for the following services only:
UPS Next Day Air® Early | Effective April 5, 2021 | UPS Worldwide Express Freight®| Effective April 5, 2021 |
UPS Next Day Air® | Effective April 5, 2021 | Domestic Express Plus | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Next Day Air Saver® | Effective April 5, 2021 | Domestic Express | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Express NA1® | Effective April 5, 2021 | Domestic Midday | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Express Plus® | Effective April 5, 2021 | Domestic Express Saver | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Express® | Effective April 5, 2021 | Transborder Express | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Express Saver® | Effective April 5, 2021 | Transborder Express Plus | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Saver® | Effective April 5, 2021 | Transborder Express Saver | Effective May 10, 2021 for select countries outside of the U.S. |
UPS Worldwide Express Freight® Midday | Effective April 5, 2021 | GB Domestic Standard | Effective September 1, 2021 in the United Kingdom only |
The Service Guarantee remains suspended for all other UPS® shipments not specified in the above sections, from any origin to any destination.
UPS is closed on New Year’s (Jan 1), Independence Day (July 4), Thanksgiving (Nov 25), and Christmas Day (Dec 25). UPS Express Critical® is still available.
View the operating hours for other holidays for your location.
Martin Luther King Jr. Day – Jan 18
UPS® pickup and delivery services are available. Note that UPS SurePost® and UPS Mail Innovations® deliveries will require one additional business day’s time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
February 14, 2021: Valentine’s Day
See the Valentine’s Day shipping page.
February 15, 2021: President’s Day
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
April 2, 2021: Good Friday
UPS® pickup and delivery services are available.
Delivery times for UPS Next Day Air® Early and UPS Worldwide Express Plus® into the U.S. will be extended by 90 minutes. Delivery times for UPS Next Day Air® and UPS Worldwide Express® into the U.S. will be extended to end of day (11:59 p.m. on the guaranteed day of delivery).
The UPS Store® locations are open.
UPS Freight® is operating with modified service. UPS Freight shipments picked up today will require one additional day in transit. Visit upsfreight.com for detailed information.
April 4, 2021: Easter – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations may be closed. Check with your local store for specific hours of operation.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
May 9, 2021: Mother’s Day
No UPS® pickup or delivery service.
The UPS Store® locations may be closed. Check with your local store for specific hours of operation.
May 31, 2021: Memorial Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
June 19, 2021: Juneteenth
UPS® pickup and delivery services are available.
The UPS Store® locations are open.
July 4, 2021: Independence Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
July 5, 2021: Independence Day (nationally observed)
No UPS® pickup or delivery service.
The UPS Store® locations are open.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
September 6, 2021: Labor Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
October 11, 2021: Indigenous People’s Day (Columbus Day)
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
November 11, 2021: Veterans Day
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
November 25, 2021: Thanksgiving – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
November 26, 2021: Day after Thanksgiving (Black Friday)
UPS® pickup and delivery services are available.
The UPS Store® locations are open.
December 24, 2021: Christmas Eve
UPS® pickup for Air and international Air services only if prearranged by December 21, 2021. No Ground service pickup.
UPS® delivery for all services is available.
Some UPS Store® locations may have modified business hours. Check with your local store for specific hours of operation.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
Christmas Day – Dec 25 – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
New Year’s Eve – Dec 31
UPS® pickup for Air and international Air services only if prearranged by December 29, 2021. No Ground service pickup.
UPS® delivery for Air and international Air services only
Some UPS Store® locations may have modified business hours. Check with your local store for specific hours of operation.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
January 1, 2022: New Year’s Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
With UPS My Choice® membership, you can have your packages redirected to another address or rescheduled to be delivered at a more convenient time.
Search from thousands of UPS Access Point® lockers, stores and retail locations near you to drop off and pick up packages.
Our pickup options are built to work around your schedule. Arrange your contactless pickup in just a few minutes.
Learn more about our Peak Surcharges and Service Guarantee and Commit Times
UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.