UPS Premier: Priority Shipping for Healthcare Products

What do UPS® Premier Silver, Gold, and Platinum offer?

UPS^® Premier Silver uses RFID Sensor technology to provide point-in-time in-network visibility. Shipments get priority handling, near real-time monitoring, controlled product protection, same day redelivery and expedited recovery for shipments in our network.

UPS^® Premier Gold uses Mesh Sensor technology to provide near real-time in-network visibility. Shipments get all the features of UPS Silver with enhanced visibility and the ability for 'next flight out.'

UPS^® Premier Platinum, currently in beta, provides our strongest technology by utilizing cellular sensors to provide near real-time shipment tracking. UPS^® Premier provides the features of UPS^® Premier Gold as well as environmental sensors.

Contact our team to see which UPS Premier plan is best for your business.

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What does ‘Priority Lane’ mean for my UPS ® Premier shipments?

UPS^® Premier technology helps to bridge the gap between the current small package environment and highly specialized handling for healthcare shipments. UPS Premier allows our operations to prioritize a shipment so "first on, first off" at every part of our network.

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What happens when a UPS ® Premier package is in distress?

UPS^® Premier sensors come with configured advanced recovery instructions for operators in our networks. Controlled product protection and priority handling during transit help to limit negative impacts to shipment integrity and viability.

UPS Healthcare leverages the use of the Command Center, a globally positioned team that monitors UPS^® Premier packages 24/7 and intervenes when shipments need attention.

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Is UPS Premier available for me to use in my country or region?

We are constantly expanding our technology solutions to more parts of our network. Contact an Expert or contact your UPS account representative to see if UPS Premier is available for you.

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What does UPS Healthcare use to monitor and track COVID-19 vaccines?

UPS Healthcare uses UPS^® Premier to ship most COVID-19 vaccines around the world. UPS Healthcare has delivered more than 1 billion vaccines worldwide.

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What types of shipments are eligible for UPS Premier?

UPS Premier is specifically designed for the healthcare industry, making it ideal for high-value, time-sensitive and temperature-sensitive shipments, in combination with all of our Express Air and International services. Eligible shipments include but are not limited to:

• Medical devices
• Pharmaceuticals
• Biologics
• Vaccines
• Diagnostic specimens

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If you have shipments that require priority handling, preferred delivery, and customized recovery options, then please contact your UPS account representative for guidance.

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How does UPS Premier enhance shipment visibility?

UPS Premier incorporates advanced sensor technology to provide state-of-the-art shipment visibility. Depending on the service level (Silver, Gold, or Platinum), visibility ranges from point-in-time tracking to real-time updates both in and out of your UPS network. These cutting-edge features allow you to monitor critical shipments’ progress with unmatched precision.

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How do I track my UPS Premier shipment?

Tracking a UPS Premier shipment is easy:

1. Log into your UPS account and enter the tracking number on the UPS tracking page.
2. You will be able to see real-time updates on the location and condition of your shipment.
3. Premium users may receive data on environmental conditions depending on the sensor technology included in their shipment (e.g., Platinum offers environmental temperature monitoring).

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For urgent tracking assistance, our 24/7 Command Center is also available to provide live monitoring and support.

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Can UPS Premier integrate with existing healthcare supply chain systems?

Yes, UPS Premier is compatible with most modern healthcare supply chain systems. Its advanced technological solutions are designed to integrate seamlessly into your existing logistics processes, enhancing operational efficiency without disrupting workflows. For assistance with setup and integration, connect with a UPS Healthcare specialist for tailored support.

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What technology is used in UPS Premier sensors?

UPS Premier employs adaptable sensor-based technology that differs by service level to match your shipment's needs:

• Silver: RFID sensors for point-in-time in-network visibility.
• Gold: Mesh network sensors for near real-time, in-network visibility and enhanced precision (within 2 meters).
• Platinum: Cellular sensors for real-time visibility both in-network and out-of-network, featuring temperature monitoring for delicate shipments.

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These sensors provide unparalleled visibility and precision to help protect the integrity of your patient’s most critical products.

For further inquiries or customized solutions, contact a UPS Healthcare expert.

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