UPS My Choice® for Business

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Make daily logistics easier with shipment alerts and a unified dashboard that highlights what needs attention so you can drive growth and lead with confidence.

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Your Daily Logistics Home Base

UPS My Choice for Business is your real-time dashboard for shipment visibility and operational control that keeps your business moving forward—and it’s all for free.

Stay Ahead of Every Delivery

View all inbound and outbound shipments in one place for complete oversight.

Delegate With Confidence

Empower your team with custom rights and access per user to streamline operations.

No Billing Surprises

Get detailed visibility into shipments billed to your account—even from third parties.

Never Miss a Critical Update

Receive inbound and outbound shipment alerts, allowing you to focus on your business.

Protect the Customer Experience

Fix fulfillment issues before they reach the customer with shipper-initiated delivery changes.

Resolve Issues Fast

Manage returns and claims quickly and efficiently.

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UPS offers an extensive portfolio of resources to ensure we meet the unique needs of your business.

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FAQ

What can I do if UPS tracking says a package is delivered, but the customer doesn't have their package?

If a UPS driver completed the delivery, then the package's tracking status or a UPS Delivery Notice should indicate where the driver left the package. Customers should contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you.

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How can I file a claim for packages that have been lost or damaged?

You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the package could be placed and anyone who might have retrieved the package. If the customer is still unable to locate the package, the sender or the intended receiver can initiate a claim. For damaged packages, shippers or receivers can initiate a claim, although UPS encourages the shipper to report package problems.

File a Claim

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How will UPS My Choice for Business help me save time and do more?

UPS My Choice for Business is a one-stop hub for all your UPS services. Connect, view and manage UPS applications from a centralized dashboard. See all your inbound and outbound shipments in a single location - instead of tracking them individually. Delivery notifications and estimated delivery windows help you plan better and save time and money.

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How will UPS My Choice for Business help me improve my customer service?

UPS My Choice for Business can help you improve customer service by providing more accurate delivery timelines and allowing you to proactively monitor shipment status - before customers start calling.

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How can I share UPS My Choice visibility privileges and customize access levels?

Once you're signed up, the administration portal makes it easy to share visibility privileges with users in your business. You can customize their access levels based on job responsibility. My Choice for Business is a robust e-commerce platform, and we're constantly adding new features. Sign up today!

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How do I add users to my UPS My Choice for Business account?

If users need access to a shared My Choice for Business account, their individual profile must be added as an authorized user.

Adding an Authorized User to an Existing Account-- The account admin can invite an existing user to access shared information or create a new user that is automatically connected to the account through My Choice for Business administration.
Associating an Account to an Existing User Profile-- A user can associate an existing account to their own profile by linking the existing account to their wallet. The account owner will need to provide invoice details or a one-time passcode for authentication.