UPS InfoNotice®

Sorry, we missed you. Your driver left a UPS InfoNotice because their first attempt at delivering or collecting your parcel was unsuccessful.

How To Read a UPS InfoNotice

The notice your driver left can help steer you in the right direction to getting your parcel where it needs to go.

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  • 1. Track Your Parcel Before you do anything else – track your parcel. This will help you determine the next steps to take.
  • 2. Find Delivery Details Any items selected can tell you where your parcel may be, or when we’ll attempt to deliver it again. If your parcel has been redirected or has delivery requirements*, your driver will leave you a note here.
  • 3. Release Your Parcels You can request that your driver leaves your parcel on the next delivery attempt as long as your parcel doesn’t require a signature from an adult over 18. To do so, sign the notice where it reads ‘Your Signature’ and place it back where the driver originally left the notice.
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Your Deliveries, Your Schedule

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Prevent More Missed Deliveries

Receive up-to-date alerts and reschedule multiple parcels at the same time with UPS My Choice®.

Sign Up for Free

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What Does My Tracking Status Mean?

Here’s a list of common tracking statuses to help you understand where your parcel is.

View Tracking Statuses

More Information on UPS InfoNotice

Delivery Attempt Information

UPS delivery days include Monday-Friday and Saturday (in select areas), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender.

To prevent your parcel from being returned or to make alternative delivery arrangements, track your parcel. If you want to collect your parcel from a UPS Customer Centre, your request must be received by 7 p.m.

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** Collect on Delivery (COD.Requirements)

Only cheques are accepted unless the ‘cashier’s cheque or bank order only’ box is selected on the front of this notice. If this box is selected, UPS has been instructed by the sender to accept only these methods of payment, payable to sender.

Please note: Only applicable where in countries where Collect on Delivery is available.

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