Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Summary: Potential delays due to Poland reintroducing border controls with Lithuania and Germany
Since Monday, 7 July 2025, Poland has reintroduced border controls at its borders with Lithuania and Germany. These controls took effect at midnight on 7 July and are scheduled to remain in place until 5 August 2025. This period may be extended.
The reintroduction of these controls may affect road traffic capacity and result in transport delays. As a result, UPS deliveries crossing the borders with Germany and Lithuania may be delayed.
For the latest status of your shipments, please use the tracking tool on ups.com.
Please be aware that when service is affected by circumstances outside of UPS’s control, UPS’s money-back guarantee does not apply.
Summary: For All Shipments Delivered in Germany – Important Compliance Change as of January 1st.
Effective 1 January 2025, changes to the 2024 German postal law require updates to labelling of certain parcels.
To comply with this new law, parcels weighing between 10 and 20 kilograms and those over 20 kilograms, delivered in Germany, will require icons indicating the weight class.
UPS systems have been updated to display these icons.
UPS WorldShip users that have not yet upgraded to Version 28 (upgrades taking place) and Host to Host shippers that have not yet completed programming are requested to apply weight class stickers to parcels weighing between 10 and 20 kilograms and those over 20 kilograms, that will be delivered in Germany.
If you need these labels, please contact Customer support.
It is the shipper’s responsibility to ensure that parcels are labelled in accordance with all regulatory requirements.
Summary: Turkey-Israel trade route closed for all imports and exports.
Effective 3 May 2024, UPS services between Turkey (Türkiye) and Israel are suspended until further notice, including pick-ups bound for both countries. This is due to Turkey’s Ministry of Trade stopping all imports and exports between Turkey and Israel.
For the latest status of your shipments please use our online tracking tool on UPS.com. Impacted shipments will show the exception code C5-Emergency.
Please note, when service is affected by circumstances outside of UPS’s control, our money-back guarantee does not apply.