Healthcare Logistics Quality Assurance

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Quality is in our DNA. We recognise that the lives and well-being of patients around the globe depend on the safe arrival of the critical healthcare products. We are committed to continually enhancing our quality excellence and have built a powerful Quality Management System that helps us do that every day.

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Powerful quality management for patient-centric healthcare supply chains

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  • Regulatory Compliance Expertise

    We help you navigate global compliance regulations at home and across international borders. We have relationships with more than 80 regulatory agencies, and our facilities maintain local regulatory licences in addition to ISO 13485 and ISO 9001 certifications.

  • Quality Management System (QMS)

    Quality is an essential element of any healthcare or life sciences business. We have developed consistent and reproducible processes that we apply globally to enable effectiveness, agility, and regulatory compliance.

  • Quality Intelligence

    Our eQMS offers a single, globally integrated eQMS platform enabling advanced data-driven trend analysis reports that give you the opportunity to continually optimise and improve performance over time.

  • Validation Programmes

    We support the efforts of our clients to provide safe and effective healthcare products to the marketplace, and utilize current validation methodology to qualify facilities and critical systems to ensure they are up to date with industry standards and best practices.

  • Global Healthcare Quality Assurance Team

    We have dedicated and independent Quality Assurance and Regulatory Affairs experts around the world with the specialised education, qualifications, and experience required for managing healthcare compliance in the countries and regions we serve.

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UPS Healthcare eQMS

Protect your global supply chain with a highly configurable quality management system designed to maintain the safety and efficacy of regulated healthcare products.

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Audit Management

Schedule audits
Schedule site process inspections
Review findings
Review and approve responses
Apply scoring

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CAPA Management

Record CAPAs
Capture preventive actions
Assess risk and impact breadth Track action plans Verify effectiveness

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Change Management

Assess risk
Assess impact
Develop action plans
Obtain approvals

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Event Management

Record non-conformances
Manage market actions/recalls
Review investigations
Track action plans Identify trends

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Document Management

Manage controlled documents
Review and approve documents
Approve appropriate variances

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Training Management

Assign training
Evaluate training effectiveness
Monitor training status
Identify trends

Frequently Asked Questions

What is quality management in healthcare?
Our approach to quality management is simple, we hold our systems, processes and procedures to the highest standard to ensure the safe arrival of healthcare products around the world.
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What Quality Management System (QMS) do you use in your operations?
We use our electronic QMS, which helps protect your global supply chain with a highly configurable design to maintain the safety and efficacy of regulated healthcare products.
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Is your QMS a global system?
Yes. Complying with ever-changing requirements continues to be a top concern for healthcare. Since we operate in over 220 countries, our logistics teams are made up of experts with strong local relationships and we can provide services to help you manage your overseas business.
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What specialised healthcare logistics offerings does UPS Healthcare offer to ensure quality?

At our Parcel Testing Lab, we can test the sensitivity of packaging and the effects of extreme temperatures and humidity, so we know how packaging will perform in various conditions and adjust packaging strategy accordingly.

Our specialised air and ocean freight containers help keep your products within specified temperature ranges throughout the transportation cycle.

And with our global footprint of more than 70 facilities housing a full range of temperature-controlled environments, you can trust your products are in good hands.

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What building certifications do you carry?
Our facilities maintain local regulatory licences in addition to ISO 13485 and ISO 9001 certifications, across a global network of more than 17.2 million square feet (1.5 million square metres) of warehouse space.
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