UPS® Premier

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Critical healthcare goods can bring patients new hope. But only if they arrive on time and intact. UPS Premier upgrades parcels with advanced sensor technology that ensures they have a priority lane in our network with highly specialised handling, which provides enhanced visibility and control along the way.

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Priority shipping and sensor-based logistics solutions for critical healthcare shipments

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  • Priority Shipping and Handling

    Now small packages can get ‘white glove shipping services’ normally reserved for specialty freight. Thanks to our sensor labelling system, your package will get priority handling at every node in the network as well as preferred delivery services and proactive alerts.

  • Enhanced Sensor-Based Visibility

    Advanced RFID, mesh, or cellular sensor technology built into to our highly visible labelling system allow you to tailor your level of visibility services for the needs of each shipment.

  • Live 24/7 Monitoring

    Live agents at our Command Centre provide 24 hours a day/7 days a week monitoring and intervention services for your most critical shipments when you choose UPS Premier.

  • Advanced Recovery

    Pre-configured handling instructions allow the UPS team to effectively locate your package and quickly take action on distressed shipments within the network, mitigating risk for even your most fragile payloads. We also offer insurance options to limit financial exposure.

  • Seamless Imports and Exports

    When coupled with global brokerage capabilities, UPS Premier shipments move on a priority fast-lane across borders avoiding risk and potential delay.

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UPS Premier technology parcel options

While all plans offer priority lane shipping, live monitoring, and risk mitigation, each offers a different level of sensor technology to protect your shipment.

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PREMIER SILVER - RFID Sensor

  • Coverage: In network only
  • Visibility: Point-in-time
  • Precision: General Temp.
  • Sensors: No
  • Recovery: Configurable
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PREMIER GOLD - Mesh Network Sensor

  • Coverage: In network only
  • Visibility: Real time
  • Precision: Within 2 metres
  • Temp. Sensors: No
  • Recovery: Configurable and expedited
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PREMIER PLATINUM - Cellular Sensor

  • Coverage: In or out of network
  • Visibility: Real time
  • Precision: Within 2 metres
  • Temp. Sensors: Included
  • Recovery: Configurable and expedited

Frequently Asked Questions

What does UPS® Premier Silver, Gold and Platinum offer?

UPS® Premier Silver uses RFID Sensor to provide point-in-time in-network visibility. Shipments get priority handling, near real-time monitoring, controlled product protection, same day redelivery and expedited recovery for shipments in our network.

UPS® Premier Gold uses Mesh Sensor technology to provide near real-time in-network visibility. Shipments get all the features of UPS Silver with enhanced visibility and the ability for 'next flight out.'

UPS® Premier Platinum, currently in beta, provides our strongest technology by using cellular sensors to provide near real-time visibility. UPS® Premier provides the features of UPS® Premier Gold as well as environmental sensors.

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What does ‘Priority Lane’ mean for my UPS® Premier shipments?
UPS® Premier technology to helps bridge the gap between the current small parcel environment and highly specialised handling for healthcare shipments. UPS Premier allows our operations to prioritise a shipment so ‘first on, first off’ at every part of our network.
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What happens when a UPS® Premier parcel is in distress?

UPS® Premier sensors comes with configured advanced recovery instructions for operators in our networks. Controlled product protection and priority handling during transit help to limit negative impacts to shipment integrity and viability.

UPS Healthcare leverages the use of the Command Centre, a globally positioned team that UPS® Premier parcels 24/7 and intervenes when shipments need attention.

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Is UPS Premier available for me to use in my country or region?
We are constantly expanding our technology solutions to more parts of our network. Ask an Expert or contact your UPS account representative to see if UPS Premier is available for you.
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What does UPS Healthcare use to monitor and track COVID-19 vaccines?
UPS Healthcare uses UPS® Premier to ship most COVID-19 vaccines around the world. UPS Healthcare has delivered more than 1 billion vaccines worldwide.
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