Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
Temporary service delays are expected for shipments from the following China Mainland origins to selected destinations until further notice. Please see below for more information:
- Up to one additional business day from Northern China Mainland to the U.S., the Americas and Europe
- Up to one additional business day from Eastern China Mainland to Europe
- Up to two additional business days from Southern China Mainland to the U.S. and the Americas
For the latest information on the status of your shipments, please track your package on ups.com/cn.
Please contact your UPS Account Manager or the UPS Customer Service hotline at 800 820 8388 / 400 820 8388 if you need any assistance.
In view of the Labor Day public holiday in China Mainland, temporary service adjustments will be put in place. Please refer to the details below for more information on service availability for express shipments.
Customer Service
- April 30, 2026: Available from 8:00 AM to 10:00 PM
- May 1 to 3, 2026: Unavailable
- May 4 to 5, 2026: Available from 8:00 AM to 7:00 PM
- May 6, 2026: Available from 8:00 AM to 9:00 PM
Pickup
- April 30, 2026: Available with adjusted cut-off times and export services
- May 1 to 3, 2026: Unavailable
- May 4, 2026: Available for pre-arranged shipments booked in advance
- May 5, 2026: Available in selected areas only
- May 6, 2026: Available
Delivery
- April 30, 2026: Available
- May 1 to 5, 2026: Unavailable
- May 6, 2026: Delivery services resume, but transit times may be extended
Please note that May 9, 2026 (Saturday) is a normal working day, and UPS will provide Saturday delivery service for customers who have arranged for this service.
For the latest shipment status, please track your package on ups.com/cn.
If you require assistance, please contact your UPS Account Manager (where applicable) or our local UPS Customer Service hotline at 800 820 8388 or 400 820 8388.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.